Terms and Conditions

“Graftek Imaging,” “we” or “Seller” refers to Graftek Imaging, Inc.®
“You,” “Your” or “Buyer” refers to you as purchaser of products under this agreement.


All prices are subject to change without notice.  We reserve the right to correct misprints. We will notify you before we make correcting charges.


Prices exclude, and Customer is responsible for, all sales, use, service, value added, and like taxes (“Taxes”) arising from the purchase of the Products and Services. These charges may change from time to time without advance notice and are non-negotiable. If Customer is exempt from any Taxes, it must provide Graftek Imaging with the appropriate tax exemption documentation at the time the order is placed.Online Ordering:

Online ordering is limited to orders totaling less than $5000.00 USD, including taxes and shipping charges.
Online ordering is for IN STOCK items only.
Online ordering is for items shipping to the U.S. and Canada.
Payment is limited to U.S. and Canadian credit cards that are AVS registered.
All other orders must proceed through the assisted ordering process or by contacting Graftek Imaging, Inc.® at orders@graftek.com or by calling 512-416-1099 x2 (800-441-2118 x2 within the U.S. and Canada).


All shipments are made per ExWorks 2000; Austin, Texas, USA.
Online orders are shipped via UPS.
Online orders must ship to a street address.
Online orders are processed Monday through Friday.
Online orders received after 12:00 CST will ship the next business day.

Return/Exchange Policy:

Returns for credit or exchange must be made within the first 30 days.
Shipping and handling will not be refunded.
Products must be returned unopened in the original manufacturer’s packaging.  Any open items are subject to a 25% restocking fee.
Products displaying use, misuse or other damage will not be accepted.  These will be returned to the buyer at the buyer’s expense.
Obtain a return authorization (RA) number by contacting our customer service department by emailing customerservice@graftek.com or by calling 512-416-1099 x2 (800-441-2118 x2 within the U.S. and Canada).
Return authorizations are valid 14 days from issue.
Return products with the original manufacturer’s packaging unopened and the return authorization number clearly noted on the shipping carton.
Credit card order refunds are issued to the credit card to which the product was charged.

Cancellation Policy:

Cancellation will be allowed until the time of shipping.
To cancel an order, please email customerservice@graftek.com or call 512-416-1099 x2 (800-441-2118 x2 within the U.S. and Canada).

Warranties and Repairs:

Graftek Imaging, Inc.® honors all manufacturers’ warranty policies and will make every effort to expediently handle all warranty issues.
Graftek Imaging, Inc.® is not responsible for inbound freight or duty charges, or outbound duty charges for returns.
Products returned will be tested to verify the defect.  Upon verification, the product will be shipped out for repairs.  In the event that you have a problem with any product purchased from Graftek, please call and request a return authorization (RA) number.  Be sure to have the model number, serial number and nature of the problem available before calling for the RA number.
Graftek Imaging, Inc.® will pay surface freight charges for return of the product to the customer for warranty returns.  Customer will be responsible freight charges for all non-warranty repairs.  In the event of replacement or an exchange for a different item, the returned product will be credited to the customer’s account and a new invoice issued for the replacement item.  Graftek Imaging, Inc.® reserves the right to issue a credit only in lieu of replacement.
If the product is found to be in good working order or its inability to function properly is a result of user damage or abuse, the product will be returned in the same condition as received, unless repair is possible and requested by the customer.  Repairs of such nature will incur a charge for parts and labor, and will proceed only by agreement with the customer to accept the charge.


Other than expressly set forth or as contained in any express warranties provided with products and TO the extent permitted by law, the seller IS SELLING THE PRODUCT “AS IS” AND makes no warranties, express or implied, including warranties of merchantability or fitness of the merchandise for any particular purpose.  The seller shall not be liable for loss or damage resulting from the use or performance of the products.
In no event shall the seller be liable to the buyer or its customers for any CONSEQUENTIAL, special, indirect, incidental, exemplary or punitive damages resulting from loss of use, interruption of business, or loss of profits, even if the seller has been advised of the possibility of such damages and even if they are independently foreseeable.
Notwithstanding the foregoing, in no event shall the seller’s aggregate liability to the buyer and its customers exceed the amount paid for the products purchased under the agreement in the prior 6 months.
Buyer is responsible for compliance with all applicable US and local laws. You may not export or re-export the products purchased except in full compliance with all United States laws and regulations. In particular, you may not export or re-export into (or to a national resident of) any country to which the Unites States embargoes or sanctions goods, services or technology, to any person or entity on the U.S. Treasury Department’s List of Specially Designated Nationals, the U.S. Bureau of Export Administration Entity List, the U.S. Bureau of Export Administration Denied Persons List or the U.S. Commerce Department’s Table of Denial Orders. In Addition, you are responsible for complying with any local laws in your country which may impact your right to import, export or use the products.

Governing Law:

Sales transactions are governed by the internal law of the State of Texas, U.S.A. and you agree that in the event any lawsuit is filed relating to a dispute arising out of this agreement or its interpretation or enforceability, you irrevocably submit to the exclusive jurisdiction of the courts located in Travis County, Texas to hear and decide said dispute, interpretation or question of enforceability.